Exploring Their Connections

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One of the objectives of our Restaurant Row Recovery Project is to try to better understand how restaurants have played a role, if any, in the relationships with, and within, the neighborhood and the Greater New Orleans area.

Obviously, as businesses, they compete to provide a service in exchange for an established price. From the other side, the consumer provides the restaurant owner and his employees a means of financial support. Bottom line is that these are businesses, and profitability is fundamental to their survival. But these local establishments seem almost as dependent upon their relationships as their bottom line. After interviewing some of the owners, employees, and customers of the Row it quickly became apparent that there was much more to this story.

For starters, most of the restaurant owners interviewed by my colleagues and I have described a type of local connection fundamental to their supply chain. Some, like the owner of EcoCafe, actively engage in more grass roots community networking, by striving to buy from local farmer’s markets as much as is absolutely possible. Others like, Paul Ballard, founder and CEO of WOW Café and Wingery, as well as PJ’s Coffee, are supplied by larger firms, but are nonetheless local. Frank, owner of Rinconcito, went so far as to express a sense of loss when he mentioned decreasing his seafood order from local supplier Vincent Piazza, Jr. & Sons Seafood Incorporated due to the BP oil spew plunging the demand for seafood. These all serve as examples of restaurants playing the role of consumer and local patron, but also express how each strives to maintain a connection to place.

Afternoon Delivery

The bartender and daughter of Delmy Cruz, owner of Fiesta Latina, echoed what Paul had said about being there not just to make money, but to serve a community in need. This got me thinking about what we, as consumers, need to have in a restaurant relationship. What is it we expect to get out of a restaurant beyond a quality meal? How are those expectations met? I know I enjoy going to the places where I know the staff. Making a connection to the people who work in my favorite haunts is fundamental to it actually becoming one of my favorites.

Paul talked about his amazement with the response to first opening after the storm. He said he had never heard so many heartfelt thank you’s in his life. He recalls seeing people piling their MREs (Meals-Ready-to-Eat distributed by the military in the wake of Katrina) on the table while they ordered their first familiar meal in weeks. Paul says he will always remember how happy people were to be in one place eating wings of all things. To them, the folks at WOW were heroes. They brought back something familiar. They brought back a little bit of normality and Americana: beer, wings, and college football.

Above all, these examples go to show how restaurants can often play a much larger role in the neighborhood beyond providing substance to an already nourished population base.  They can serve as counselors, organizers, entertainers, neighbors, and sometimes friends.  Of course, for our study group it doesn’t hurt to have a tasty baseline from which one can operate.

Paul Ballard, A New Orleans Inspired Wingman

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Wow!

This past week I had the opportunity to sit down with Mr. Paul Ballard, president and CEO of WOW Café and Wingery. Mr. Ballard is a larger than life kind of man with a captivating grin and a presence that leaves listeners hanging on his every word. His strong family ties and love for all things New Orleans were evident within the first several minutes of our encounter. We were just sitting down at a table overlooking a rainy Orleans avenue sipping cold brewed coffee when Mr. Ballard first surprised me by immediately thanking me for our interest in his company. For the first time in a long while I did not feel as though I were pestering someone who had more important work to do than indulge the curiosities of a budding young anthropologist. It was also about this time that I learned Paul was a title that Mr. Ballard was more comfortable with.

Paul is a first generation New Orleanian, who grew up in a music store, Tape City USA, owned by his parents. They operated locations in Metairie, the CBD, and on Carrollton Avenue. Paul said it was a big day for them when then franchisee Nancy Bounds opened the Mid City location. “It was exciting for us to be back in the neighborhood”, Paul said with a smile. This excitement, he later claims, was one of the main reasons he and his brothers, also his partners in WOW, thought it was important to get back open after the storm.

Paul graduated from Tulane University with a degree in History and an intention of going on to Law School. It was while he was attending Tulane he met his wife, and future mother of his 4 children (the youngest only a matter of weeks old). Like many of New Orleans’ college students he found work at several bars and restaurants around town. Sal & Sam’s, which he defined as New Orleans Italian fine dining, required he wear a tuxedo and understand the importance of a good sauce, a notion that stuck with him as the WOW franchise began to grow.

Paul also recounted his experiences as a bartender at Rosie’s Big Easy on Tchoupitoulas. “Having been around for the progression from 4 track and 8 track players to LPs and so on, working at Rosie’s, just down from Tipitina’s, was a blast. We grew up around the music”. He went on to say how he feels very connected to New Orleans culture. He spent parts of his childhood all over this city, and says that when he sees a WOW in some of his old stomping grounds he cannot help but feel good.

Paul’s narrative is a great example of how culture reshapes itself. He grew up part of New Orleans music and food scene. Now he and his wife are raising their own children in an entrepreneurial environment. They are exposing them to an avenue that is clearly one of the cornerstones of New Orleans identity: food. Hot wings and beer may not be the first thing you think of when you think New Orleans food, but the Ballard family has dedicated themselves to creating and spreading representations of New Orleans. I will explore more of this next week when I discuss the connections that Paul has established over the years including his links to PJ’s Coffee founder Phyllis Jordan, and Chefs George Rhode and Paul Purdhomme.

Distinguishing Nationality and Ethnicity: The Food Factor

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Where does nationality end and ethnicity begin? On the surface there seems to be an easy answer. Nationality is expressed in the form of governmental controls in which the individual pledges some type allegiance and in turn receives protections and other social services. Ethnicity on the other hand seems to supersede those limitations by including anyone who speaks a particular language, shares in origin beliefs or customs, and/or claims heritage in similar roots. Ethnicity when framed in this way seems much more inclusive.

Foods, and more particularly food ways, seem to challenge the broad sweeping inclusiveness of ethnicity. Nearly all of the restaurateurs gracing our study area seem to strive to stand out as individuals while simultaneously maintaining an adherence to the broader expectations of their potential customers.

Part of the dinning decor at El Rinconsito 216 S. Carrollton Ave.

I began recalling that the meals I have eaten at El Rinconcito – Breakfast, lunch, or dinner – have all been served with soft warmed tortillas. This did not seem out of place prior to my Colombian trip– hence the lack of blog entries – where I feasted on amazing national and regional foods. None of which included even a single tortilla shell. There were close equivalents, of course, known as arepas, but their function seems closer aligned with the pita. Arepas are often stuffed with a meat, cheese, or egg, and either grilled or fried pre or post stuffing. The breakfast ones served on the coastal regions often contained fish or shrimp and were by far my absolute favorite.

Excited to share in this cuisine with my wife I quickly looked over the El Rinconcito menu when I got home and found that despite the obvious Colombian influence, the menu was lacking in the unique food stuffs I found in either urban or rural dinning. Warm tortillas now seem out of place when I go there. Despite their lack of belonging in the South American foodways, however, I do still eat every one.

La Taqueria Guerrero at 208 S. Carrollton Ave. New Orleans

Some locations, like Taqueria Guerrero Mexico, Angelo Brocato’s Italian Ice Cream & Pastry, and soon an Italian Pie, are able to easily present national, and even regional, foods because ethnicity and nationality have become synonymous within some categories. Other places, like Theo’s Pizza, Mandina’s, and Juan’s Flying Burrito all claim a type of individuality by expressing a possessiveness over their cuisine variations. Whether the claim is to a particular lineage or place many of the restaurants in our study area claim a similar possessiveness.

Menu for Fiesta Latina of New Orleans

Among the restaurants I am currently studying –Fiesta Latina, El Rinconcito, Taqueria Guerrero, and WOW Café and Wingery – each applies differing regional ties to their menus. Fiesta Latina claims to specialize in Mexican and Central American foods, while Taqueria Guerrero offers more familiar Mexican cuisine. El Rinconcito defines itself as serving Central American and South American dishes. And WOW Café and Wingery – a Louisiana original – has sauce selections named on ethnic expectations – Asian, Bombay, and Polynesian – as well as more regionally specific selections – Texas, Acadian, and Kansas City.

What I want to know is this: what are some national and ethnic foods that you are most fond of? How do the versions of those foods stand up when exported out of their original place of consumption and creation? Do restaurants need to adopt some form of homogenization in order to be successful?